Qualification Process: Process of demonstrating whether an entity is capable of fulfilling specified requirements.

Qualified: Status given to an entity when capability of fulfilling specified requirements has been demonstrated.

Quality: The totality of features and characteristics of a product or service that bears on its ability to satisfy given needs.

Quality Assurance: All those planned or systematic action necessary to provide adequate confidence that adequate or service will satisfy given needs.

Quality Audit: A systematic and independent examination to determine whether quality activities and related results comply with planned arrangements and whether these arrangements are implemented effectively and are suitable to achieve objectives.

Quality Audit Observation: Statement of fact during a quality audit and substantiated by objective audience.

Quality Control: The operational techniques and the activities that sustain a quality of product or service that will satisfy given needs; also, the use of such techniques and activities.

Quality Evaluation: Systematic examination of the extent to which an entity is capable of fulfilling specified requirements.

Quality Losses: Losses caused by not realizing the potential of resources in processes and activities.

Quality Management: The totality of functions involved in the determination and achievement of quality.

Quality Manual: Document stating the quality policy and describing the quality system of an organization.

Quality Plan: Document setting out the specific quality practices, resources, and sequence of activities relevant to a particular product, project, or contract.

Quality Policy: Overall intentions and direction of an organization with regard to quality, as formally expressed by top management.

Quality Surveillance: Continued monitoring and verification of the status of an entity and analysis of records to ensure that specification requirements are being fulfilled.

Quality System: Organizational structure procedures, processes and resources needed to implement quality management.