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          Frequently Asked Questions


How do I contact customer service?

You can reach customer service through any of the channels available in our contact information.

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Will I be advised of repairs beforehand?

Only if the repair charges exceed forty percent(40%) of the replacement value on one hundred dollars($100.00)

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What is the turnaround time?

Our standard turnaround is 3 working days, but that can change with the volume of work. You can contact customer service for more information.

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Do you offer an expedited service?

Yes, we do. Expedited calibrations are scheduled upon request and require advance notice. Extra charges may apply.

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Do we require RMA #'s?

That is not required for us to calibrate your equipment.

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Do you require a PO # before any work can be scheduled?

We do require a purchase order for an onsite calibration prior to the technician coming to your facility.

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What are your payment terms?

Net 30 days. Any invoice not paid within 60 days may be subject to a finance charge.

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How do I get my equipment to you?

Contact customer service to determine if pick-up is an available option. You can send in by UPS, FedEx or any other carriers that you use.

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Does data come with the certificate of calibration?

Yes.

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Will you remind me when my equipment is due for calibration?

Yes, we will send you a recall the month prior to the equipment coming due.

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How would I go about setting up an onsite calibration?

To set up an onsite calibration, you can contact our customer service department.

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Is there a minimum charge for an onsite calibration?

There must be at least $150 worth of calibrations to be performed per visit to send a technician onsite or a $150 minimum charge will be required.

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What information is required for the onsite calibration?

An accurate list of equipment is required to send the right procedures, personnel and standards.

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Do you rent or provide loaner equipment?

No, we do not provide loaners, However customers are invited to contact customer service for rental availability.

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Who determines the calibration cycles?

The customer must select a cycle for their equipment or we can provide one without any recommended cycle. The cycle should be based on the instruments accuracy, sensitivity,usage, environment and the risks involved with its use. Only the customer can evaluate all these factors wisely.

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What if I loose the certificate of calibration?

If you loose the certificate of calibration, call customer service and they can fax or mail a copy to you; or you can be signed up for our online service and you can reprint any of your certificates yourself. If you are interested in the online service, contact customer service and they can set you up.

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Can all items be calibrated onsite?

No, you can send a list to us and we can determine if the equipment needs to be done at our facility or yours.

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What are your warranties?

30-days for all equipment.

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Do you have a price list?

We do not have a published list, however, you can contact customer service and they can supply you with the pricing that you need.

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Are you traceable to NIST/NRC?

All sources are traceable to NIST/NRC, except where noted. NOTE: Westechlabs does not supply NIST numbers in accordance with NCSLI Position Statement 96-1: "test report numbers should not be used nor required as proof of the adequacy or traceability of a test or measurement". NIST, this position. NCSLI also notes that international standards ISO 900X, ISO Guide 25 (ISO/IEC 17025), ISO 10012 and ANSI/NCSL Z540-1 do not require the use or reporting of NIST test report numbers.

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