Please send photocopies, not the original documents. You can order a replacement online if you have already created an online account, or at a Bus Station Travel Centre You can apply for your English National Concessionary Travel Pass up to three months before you reach State Pension Age. Lost, Stolen or Damaged Senior Passes Replacing lost or damaged passes There is a £5 fee to replace a lost or damaged Senior Pass. Arriva help - frequently asked questions about Arriva. Merseytravel Over 60s pass- on local buses within the Merseyside boundary, on the Merseyrail network (City, Wirral and Northern lines within Merseyside and as far as Chester, Ellesmere Port and Ormskirk) and on the Mersey Ferries for single river crossings (not River Explorer or Special Cruises). My pass does not scan on buses within Merseyside. You should allow 6 weeks for your application to be processed. Travel pass for disabled people. Station Commission begins journey towards a world class rail station for the Liverpool City Region, Ferry users reminded ahead of Seacombe ferry terminal closure for major refurbishment programme, Metro Mayor issues key advice for those travelling during the festive season, The Apprentice Travelcard for 19 – 24 year olds, Refunds, Returns, Compensation and Overcharging, communications@liverpoolcityregion-ca.gov.uk. If your Pass has been stolen, report it to the Police and they will give you a Crime Reference Number. You can apply at a Merseytravel Centre or by post. If you're 60 or over, you can get an application form from your local Post Office or from a Strathclyde Partnership of Transport (SPT) travel centre.. Please call 0151 330 1002 8am to 8pm Monday to Friday and 8am to 6pm Saturday and Sunday, Mersey Ferries queries, bookings and timetable information. You can find out when you reach your State Pension Age on the Government website. Buses Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. Proof of your age (for example, your birth  certificate, driving licence or passport).• Proof that your address is in Merseyside (for example, a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions).• If you are applying by post you must include a copy of your photographic identification, either a passport or photo card driving licence. You cannot use the pass on coach excursions, special bus services, excursions, National Express or Merseylink. English National Concessionary Travel Pass issued to Merseyside residents - On buses trains and Mersey Ferries in Merseyside - any time Monday to Friday, except for journeys which start between 6.30am and 9.30am and all day on Saturdays, Sundays and bank holidays. Station Commission begins journey towards a world class rail station for the Liverpool City Region, Ferry users reminded ahead of Seacombe ferry terminal closure for major refurbishment programme, Metro Mayor issues key advice for those travelling during the festive season, The Apprentice Travelcard for 19 – 24 year olds, Refunds, Returns, Compensation and Overcharging. If your bus pass is lost or stolen please notify us as soon as possible by calling 01926 359180 or visit any of the libraries and council offices which offer Concessionary Travel. Merseytravel Over 60s pass - All day on Saturdays, Sundays and bank holidays. Merseytravel Centres, PayPoint Stores. You'll need: Credit/debit card details, as there is a charge of £10 for a replacement pass; Replace your free bus pass … Seven days after you have notified us of the loss, a replacement can be ordered by contacting us again and paying the fee of £10.00. Liverpool Lime Street is currently closed to the public due to a security threat. Lost travel passes • If a travel pass is lost the expectation is the student and/or family will contact Merseytravel to see if it has been handed in to lost property. Metro Card will launch on 2 December, replacing Walrus. Your Disability (this section of the form must be completed) A. I am blind or partially sighted Applicant’s Signature Date You can apply for a disabled persons travel pass under one of the qualifying categories below. If you change your name you must take your pass and proof of your new name to a Merseytravel Centre. Merseytravel National Travel Pass. You cannot use the pass on coach excursions, special bus services, excursions, National Express or Merseylink. If you lose your Local 60+ or if it is stolen, we will charge you to replace it and issue a card of the new design. Please call 0151 330 1000 7am to 7pm Monday to Friday, 8am to 530pm Saturday and 8am to 430pm Sunday, Merseylink Bookings. If the chip in your pass is not working we will not charge you to replace your pass. Tunnel Fast Tag - tag@merseytravel.gov.uk . If the office is closed please leave an answerphone message giving details of the item you have lost and the journey you made when you lost it. Let us know immediately by calling us on 0151 236 6056 (between 8am and 8pm everyday except Christmas Day) or visiting one of our Merseytravel Centres. Merseytravel Over 60s pass - on local buses within the Merseyside boundary, on the Merseyrail network (City, Wirral and Northern lines within Merseyside and as far as Chester, Ellesmere Port and Ormskirk) and on the Mersey Ferries for single river crossings (not River Explorer or Special Cruises). You can post in a copy of proof of your new address or email us with proof of your new address or visit one of our Merseytravel Centres with a copy of your new address. No trains are running from the station. Across Merseyside. Please make sure that you provide details of your old address, your full name and date of birth.. • A completed application form. Merseytravel is the Passenger transport executive and Strategic Transport Advisor for the Liverpool City Region.Responsible for the coordination of public transport in Merseyside, North West England.Merseytravel was established on 1 December 1969 as the Merseyside Passenger Transport Executive.From 1 April 2014 Merseytravel expanded its area of operation from the metropolitan … Opening hours are 7am to 10am and 3pm to 6pm, Monday to Friday. Merseytravel Centres, Train Stations, PayPoint stores. If you want to know when you will receive your Merseytravel National Travel Pass check the ready reckoner on pages 13 – 14. There is a £5 fee for replacing a lost Disabled Person’s Pass. info)) is a large town in Merseyside, England, with a population of 102,629. Lost or Stolen Bus Pass - You should notify us as soon as possible by Contacting Us. If you already have a Merseytravel Over 60s pass your National Pass will automatically be sent out to you. If you would like to receive your pass in time for your 60th birthday, please apply at least two weeks before the date of your 60th birthday. TfL's contact details are: TfL Lost Property Office 200 Baker Street London NW1 5RZ. We are sorry for any inconvenience caused. Bus passes are issued on an annual basis Telephone: 0151 330 1000 B. Applicable zones. Merseytravel’s Tickets for Young People . Arriva Bus Help Portal You will need to know the bus number you left your property on. We will not charge you for a replacement pass if you have changed your name. Weekly, Monthly and Annual Railpass season tickets moved to the Walrus card on Monday 18 February 2019 and are available from all staffed Merseyrail stations. English National Conc… Please call 0151 330 1004 7am to 7pm Monday to Friday, 8am to 5.30pm Saturday and 8am to 4.30pm Sunday. You can apply for a disabled person’s bus pass or railcard if you have a condition that makes it hard to get around. Apply for your pass . We will accept one of the following: a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. When you reach your 60th birthday you can apply  for a Merseytravel Over 60s travel pass. Travel concessions for people with a disability. Any further applications will only be considered if attendance achieves the minimum of 90%. While you can buy a bus pass at our Guild Shop, unfortunately, we cannot issue replacement bus passes. Please send photocopies, not the original documents. Your bus driver. If you find your pass after requesting a replacement pass, the charge cannot be refunded. You can renew your bus pass up to 8 weeks before it expires. English National Concessionary Travel Pass issued to Merseyside residents - on most buses in Merseyside, on the Merseyrail network as far as Chester, Ellesmere Port and Ormskirk and on the Mersey Ferries for single river crossings (not River Explorer or Special Cruises) plus local bus services anywhere in England. It is the administrative centre of the Metropolitan Borough of St Helens, which had a population of 176,843 at the 2001 Census.. St Helens is in the south west of the historic county of Lancashire, 6 miles (10 kilometres) north of the River Mersey. I live in Scotland. Contact Transport for London lost … If you already have a Merseytravel Local Travel Pass you do not have to reapply. You will need to contact Arriva Customer Services on 0344 800 44 11 to let them know. Make sure that you have told us if you have changed your name and address. Stolen Passes. Unfortunately we cannot respond to letters received at Mann Island for the foreseeable future so please contact us by phone or e-mail. Merseytravel prepaid tickets, National Concessionary bus passes and Arriva day tickets are all valid on this service. Most popular with students are Merseytravel’s SOLO (Buses), RAILPASS (Trains) or TRIO (Buses, Trains and Ferries) tickets. Weekly, Monthly or Annual Ticket- Bring a passport size photograph to any Merseytravel Centre or Merseyrail station.. If you need to ask us a question, you can also complete our online Get In Touch web form by clicking the button above and choosing the Ask Us a Question option. Contact your local council to find out who issues disabled bus passes in your area as part of the English National Concessionary Travel Scheme. 1 Zone, 2 Zones or 1 Area, 3 Zones or 1 Area & 1 Zone, All Areas. Once you reach State Pension Age you will be given your English National Concessionary Travel Pass which also allows you to travel on local bus services anywhere in England. Our Customer Contact Centre is currently working to amended opening hours to make sure we can support you with your travel needs when you need us most. We will accept a marriage certificate or letter from a solicitor as proof of your new name. We aim to have normal service resumed as swiftly as possible. This payment is non-refundable. Tunnel Fast Tag - tag@merseytravel.gov.uk, MetroSmart and ticket enquiries - smart@merseytravel.gov.uk. Across Merseyside and Halton. Replacing lost, stolen or damaged passes To replace a lost or damaged pass, there is a £7 replacement fee. The concessionary bus pass in Scotland is called the National Entitlement Card. There is no charge for replacing a Blind Person’s Pass. Email: concession@merseytravel.gov.uk. If you do not have photographic identification, we will not be able to process your application by post and you will need to go to your local Merseytravel Centre to continue with your application. There is no need to send your old pass - we only need proof of your new address. travel pass will not be issued for that term. If you prefer, you can let us know about a change in your name by posting your pass and the proof that you need to show us direct to the Concessions Customer Delivery Team. We will automatically send your new Merseytravel National Travel Pass out to you. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. Train Stations. Let us know immediately by calling us on 0151 236 6056 (between 8am and 8pm everyday except Christmas Day) or visiting one of our Merseytravel Centres. The bus companies are under no obligation whatsoever to enter into such a relationship with Merseytravel, and almost certainly refuse to do so unless all of their costs were met, and they were compensated for all lost revenue in the future from taxpayers money. Please call 0151 330 1001 8am to 2pm Monday to Sunday, Merseylink Enquiries for booking updates, cancellations and membership queries. Please call 0151 330 1003 9am to 4.30pm Monday to Sunday, Mersey Tunnels Fast Tag top up and account queries. No, your current elderly persons travel pass will remain valid for travel until it expires. Disabled and older people in England will continue to benefit from free off-peak bus travel for the foreseeable future, keeping them connected with their local towns and cities. Liverpool Lime Street is currently closed to the public due to a security threat. If you do not pass through a rail gate on your train journey you must show it to a member of staff if asked. Local travel information, ticketing and travel passes. You don’t need to have a physical health problem - people with learning disabilities can apply too. If you are a journalist you can contact the media team via email: communications@liverpoolcityregion-ca.gov.uk. On buses in England - 9.30am - 11pm Monday to Friday and anytime Saturday, Sunday and bank holidays. No trains are running from the station. Do I need to change my Local 60 + Travel Pass to the new design? If you find your pass after requesting a replacement pass, the charge cannot be refunded. Merseytravel Centres, Train Stations. Online. You cannot use the pass on coach excursions, special bus services, excursions, National Express or Merseylink. Replace a lost or stolen free bus pass – for older people There are two ways to replace a pass 1. You will need to place your pass on the card reader on board the bus or at the rail gate every time you make a journey. Local travel information, ticketing and travel passes. Any time Monday to Friday, except for journeys which start between 6.30am and 9.30am. If you apply by post you may have to wait for a few days for your application to be processed. MetroSmart and ticket enquiries - smart@merseytravel.gov.uk. Stolen passes can be replaced free of charge if you have a Crime Reference Number from the Police. Lost Passes. Let us know immediately by calling us on 0151 236 6056 (between 8am and 8pm everyday except Christmas Day) or visiting one of our Merseytravel Centres. The pass is free, and lasts between one and five years depending on your disability. They may, at their discretion, replace a lost or stolen ticket or pass (with a ticket or pass … We will charge you to replace a lost or stolen pass. Replacement bus passes. If you are 65 years old or over, you may also be eligible for a National Pass offering free local travel on buses in England, You may also be eligible for free local transport on buses, trains and ferries within Merseyside if you are aged 60 years or above and living within the area. Concession, Merseytravel, PO Box 1976, Liverpool, L69 3HN. Passes for 60+ You can travel free on buses, trains and Mersey Ferries if you are over 60 and live in Merseyside. I have lost my pass/it has been stolen. You can apply up to three months before your 60th birthday for your Over 60s pass but we will not send it to you until you are 60. We are sorry for any inconvenience caused. We will charge you to replace a damaged pass. All lost property, if found, is kept for three days before being sent to TfL's lost property office at Baker Street. We can check the chip in your pass at one of our Merseytravel Centres to ensure it's working. We aim to have normal service resumed as swiftly as possible. Within Greater Manchester: travel for free on all buses and Metrolink trams within Greater Manchester between 9.30am and midnight, Monday to Friday, and all day at … For up-to-date information on all bus, train and ferry services, call Traveline Merseyside on 0871 200 22 33, open 8am – 8pm, 364 days a year or visit www.merseytravel.gov.uk If you visit a Merseytravel Centre and your details are correct you will receive your pass straight away. If you want to know when you will receive your Merseytravel National Travel Pass check the ready reckoner on page 12. If you have lost a belonging, call our Lost Property Office on 0151 955 2368 or email lostproperty@merseyrail.org. Find out more and how to apply on the Merseytravel website. View bus timetables … Our Customer Contact Centre is currently working to amended opening hours to make sure we can support you with your travel needs when you need us most. We will charge you to replace a lost or stolen pass. Please make sure you have told us if you have changed address. Telephone. For more information visit the Merseytravel website here. Once you become eligible for your English National Concessionary Travel Pass we will automatically send your card to you by post. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. ... A fee of £25 is charged by Arriva for a lost/replacement pass. • A suitable passport-sized colour photograph of yourself, which must have been taken within the last 12 months (please make sure you write your name and date of birth clearly on the back of your photograph). If you have a disability, you can get an application form from your local council. Merseytravel offers free travel on all buses, trains and Mersey Ferries river crossings for anyone aged 60 or over who lives in Merseyside. 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